Proud to Care Wiltshire | Real Life Stories
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Real Life Stories

We asked people who are already working in Social Care to tell us about their role, why they do it and what tips they have for anyone considering a career in Care.

Our Real Life Stories are unscripted and unrehearsed – we wanted to make sure that our interviewees were able to tell their story in their own words and share what it is really like to work in care.


Lauren goes above and beyond to ensure that the residents dining experience is warm, friendly and homely. Her sole aim is “to keep her residents happy”. She ensures that special days and occasions are recognised with decorations and handmade menus. She makes suggestions for themed events and has even taken it upon herself to make replica models of, for example, Big Ben and a London bus for a themed event.

Lauren is competent in silver service and works closely with the care team and catering manager to ensure food and drinks service is delivered in a professional yet friendly and warm manner.


James is described as the ultimate chef, taking pride in all the meals he prepares and demonstrating a passion for food and drink that is second to none. He has worked at Amesbury Abbey since his late teens and has been supported to attend college to achieve his professional qualifications, achieving the Lord Robert Glasbury Award for best overall student.

James works hard to understand the meal preferences of the residents at Amesbury Abbey and thrives on the challenges of unexpected menu requests and takes time to create something unique. James works with his colleagues to deliver fine dining events and ensures that these are five star. Producing stunning menus, which are accompanied by fun and laughter, which make a real difference to resident’s well-being. James is continually looking for more unique and flavoursome menu options for residents to enjoy.


Mika is the Assistant Manager from The Willows in Warminster. She is an outstanding role model for new staff.  She is open and approachable to new ideas and encourages staff to think creatively to ensure that people’s desired outcomes are met.

Mika is described as hugely supportive of all staff and has that much needed “can do” attitude, which enables her to be a great motivator of both staff and clients, encouraging reflective practice amongst the staff team and encouraging people the service supports to try out new activities and experiences. Mika shares her story with us.


Kadi is a Deputy Manager for Innovations Wiltshire. Kadi is also our Silver Proud to Care Help to Live at Home Alliance Award recipient. She is someone who shows real devotion to her job. She has successfully managed the transition from working as a peer colleague to being their line manager. She is always prepared to roll up her sleeves and help when there are staff shortages.

Kadi has made it her goal to know all clients personally. She is working hard to build links with their families, friends and neighbours so that she can speak with knowledge and confidence about each client. She has spent time visiting clients, ensuring their records are up to date and the level of support they are receiving is appropriate and meeting their needs. Kadi shares her story with us.


Tanya  is an Assistant Commissioner for Wiltshire Council and is part of the Proud to Care team. She started off working as a Support Worker supporting 5 adults with learning disabilities within a residential care setting. She gained a management qualification which enabled her to move into a deputy management position within the company before moving to an equivalent role within a Wiltshire Council respite service. Tanya gained further management qualifications and was able to progress to the Registered Manager position. More recently Tanya has taken a step into the commissioning sector. Social Care is a versatile sector with many avenues and opportunities available.


Natalie started out in front line care work. She moved up to a Supervisor position and then Care Manager role within a Local Domiciliary Care company. Natalie then took a step into a Customer Coordinator role within the Council. She moved into Commissioning as a Quality Assurance Officer and has recently secured the Acting Quality Assurance Manager position.