Job Title: Telecare Responder
Tell me a bit about the sorts of things you do each day in your role?
In general terms, my role as a responder involves visiting patients in their home who need help with their daily routines. This can vary from helping people who have had a fall but don’t need emergency care, to getting them dressed and washed. We might also help with meal preparation and prompt them to take medication. The role is incredibly varied and rarely are two days, or even two call outs, the same.
What is the most rewarding thing about your role?
My background is in nursing and so whilst I do enjoy the caring side of the role, I find the support we can give to the unpaid carers the most rewarding. These carers are the family members who we can sometimes spend as much time with as we do the actual patient. Often family members can be overlooked when providing support, especially with patients who may be having end of life care.
What do you wish you had known about the role before you applied?
Because my background was in the NHS, and the interview process was pitched really well, there is nothing really about the role that I wasn’t prepared for.
What work aspirations do you now have?
I would like to retain my nursing registration so that at some point in the future I could return to this field. With the skills and knowledge I have from being a nurse, I would also like to look at ways I might be able to support the team with their training and development needs.